Am I able to pick up my order?

We are located in Victoria in the suburb of Clayton South Victoria 3169. Place the order and select Local Pickup option by adding postage to the order, but we will remove this charge when you pick up the order. Pick up is strictly by appointment only and must be pre-arranged by either calling us on […]

What are you banking details for payment?

We bank with Commonwealth Bank of Australia. When making payment please make sure you include your first name and your order number in the payment reference section so we know who the payment is from. Bank : Commonwealth Bank of AustraliaAccount Name : Top Knot Poultry SuppliesBSB No : 063 106Account No : 10846453

What happens after I place my order?

Once the order is placed, we will be notified. If you are paying for your order via EFT, please make sure you include your order number so when the funds appear in our account we know which order it relates to. This normally takes 2 days unless you use osko pay, it will be immediate. […]

What happens if the item I purchased is not working?

In the unlikely event of an item not working, please contact us immediately on 0411 720 732. Rest assured all Brinsea products purchased through Top Knot Poultry Supplies are covered under a 3 year warranty. We request that you send the faulty unit back to us, we will either repair or replace the item and […]

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