What happens if I’m not home to receive my order?

If you are not home to receive your order a card will be left either at your door or in the letter box. If it was posted via Australia Post they will provide the post office you will need to pick up the unit. If it was a courier you will need to drive to the depot to pick up your order. The courier company can re-deliver however you will be charged a re-deliver fee.

If you are not able to be at the address to receive the order but are happy for the driver to leave your order at the front door step or location, please leave a note on the door to advise that you authorise the driver to leave your consignment and take responsibility of the order being left on the door step, make sure you sign this with your name and details. NOTE if this is the option you choose you take full responsibility for all items, any theft that occurs neither the courier company or Top Knot Poultry Supplies are able to assist. Take this option at your own risk.

Thanks for understanding.

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