What happens if the item I purchased is not working?

In the unlikely event of an item not working, please contact us immediately on 0411 720 732.

Rest assured all Brinsea products purchased through Top Knot Poultry Supplies are covered under a 3 year warranty.

We request that you send the faulty unit back to us, we will either repair or replace the item and send it back to you as soon as we receive the faulty unit.

Postage costs for the return item is covered by the purchaser and we will cover the costs of postage for the replacement or repaired item.

Thank you for your understanding.

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