Can I pick up my order from you?

We are an online store and operate out of a storage facility. Therefore cannot allow anyone to be on our premises.

Therefore should you wish to pick up your order from us, we will require a minimum of 48 hours notice to ensure we have your order ready to pick up.

Pick up is strictly cash payment only, we will provide you with a full tax invoice/receipt. If you have any questions or how to order for pick up please contact us on 0411 720 732 or email : TKPoultry@Gmail.Com

Warranty Terms and Conditions

Top Knot Poultry Supplies
3 Year Warranty on Brinsea Products

Terms and Conditions

A comprehensive FREE 3 year warranty is provided on all Brinsea branded incubators  and brooders purchased from 1st February 2015 when you purchase online through Top Knot Poultry Supplies. Should a fault arise during the warranty period the unit may be repaired or replaced at Top Knot Poultry Supplies’ discretion.

Please note that any Brinsea Products purchased outside of our network will not be covered under our warranty. Such units include Amazon products, eBay overseas purchases, etc. If in doubt please contact us for clarification via our contact us page.

Please note we are unable to provide a warranty for any product registered without a serial number. You should not accept any Brinsea products without a serial number – if you find that your purchase does not have a serial number please return it to the person you bought it from and ask for a replacement or refund.

This manufacturer’s warranty supplements the rights to which you are entitled under law covering the terms of your purchase from the supplier. Your legal rights are not affected in any way. Brinsea Products is pleased to accept your order and goods are supplied subject to our standard trading terms and conditions.

To qualify for warranty claims you must:

  1. Contact Top Knot Poultry Supplies with your serial number for the product
  2. Be the original purchaser of the product – you may be required to provide proof of purchase to validate your warranty.
  3. Notify Top Knot Poultry Supplies of defect before the warranty period expires.
  4. Have used the incubator for its proper purpose and stored it clean and dry.
  5. If required send the unit back to Top Knot Poultry Supplies at your own cost, Top Knot Poultry Supplies will send the unit back to you covering all costs of shipping.

This warranty applies to working parts only.  Complete machines should only be returned with prior agreement with Top Knot Poultry Supplies.

Please note: All products purchased before 1st February 2015 carry the two-year waranty.

Brinsea Products Ltd or its retailers will not be responsible for the loss of eggs in the event of failure however caused and the user is advised to arrange his own insurance reviews
cover where loss of power or mechanical or electrical failure might result in unacceptable losses. It is not recommended that eggs of significant value are incubated in this product unless it is used in conjunction with an independent temperature alarm system.

How to decide which incubator is best for you

Hello and welcome to our site, the following hopes to assist in choosing which incubator best suits your needs.

Too often we take for granted our knowledge in incubation and assume that everyone knows what we know. This leads to frustration as we don’t provide enough information allowing customers to purchase an incubator that is not suited to their needs.

Let’s start at the beginning. You’ve come to our site obviously looking for an incubator or a product that will compliment your needs. For the purpose of the following, we will talk about selecting an incubator only.

First of all, we need to decide the type of eggs we will be incubating and how many each batch. As we all know the majority of people will often purchase the cheapest unit as we are not sure if we are going to be serious about incubating or not. This is the first mistake. As purchasing a cheap unit will guarantee a poor hatch, wasting time, wasting money and most importantly put you off from incubating altogether.

I’ll be honest, you can get a cheap incubator online for $50 that will incubate 100 eggs, but this will guarantee you will never incubate again. Some of these are pictured below.

incubators

At Top Knot Poultry Supplies we have an incubator to suit everyone. All our units are Made in the UK and come with 3 years warranty. The best and longest there is on the market. Brinsea clinically tests all their units to ensure they work under normal conditions. Cheap units are just copies that do not undergo any testing, which is why you have troubles operating them.

Now I may be stating the obvious, but eggs need to be kept at consistent heat, generally 37.5 degrees or 99.5 Fahrenheit, still air incubators need to operate 1 degree higher. Then they need to be turned at least twice a day for chicken eggs, duck eggs or quail eggs. Exotics such as parrot eggs need to be turned more often, every hour is best. Where reptile eggs do not need turning and are kept in a container with vermiculite that is mixed with water to a 1 to 1 dilution. However most of you are here to incubate chicken, ducks, turkeys, goose or quail eggs, with the occasional serious breeder that incubates expensive parrot eggs for handrearing. Whatever the purpose we have the unit that will suit your needs. Then finally the humidity of the unit needs to be at about 45 to 50 % during incubation and higher during hatch. All these parameters are built and designed into Brinsea incubators. The level of control depends on the unit you choose. Our Eco range are all fan forced, digital thermostats and allow temperature readout via a thermometer. Our Advance range are also fan-forced, but digital control allowing to set temperature at push of a button with alarms, humidity readouts, and cooling options. Finally our Advance EX or EX models, include either a built in or external humidity pump which makes the incubator fully automatic, with temperature, turning and humidity. The pump will pump the exact amount of water the unit needs to achieve the humidity that you have set on the unit.

I would suggest you buy an incubator that suits your lifestyle. If you are going to be around all day and have a lot of spare time, an Eco model will suit you. As turning the eggs will need to be done by hand. If you are not going to be around and need a lot of automation then you can look at our Advance models, and for those who need full automation then the Advance EX or EX models is the way to go.

Finally the size of the unit depends on how many eggs you will incubate each time. It’s advisable that you get a unit that incubates more than your needs. I always say you can incubate a small number of eggs in a large unit and have the ability to incubate more when required. But if you start with a small unit you cannot increase the amount of eggs.

I hope this sets the scene for you. If you have any questions please feel free to add comments and I will respond to each one. Any questions whatsoever. Thanks for reading. Top Knot Poultry Supplies.